Who has access to the Document Retrieval Service (DRS)?

• A. ARC accredited agencies and participating carriers
• B. General public
• C. Travel bloggers
• D. Only ARC staff

Answer: (A)

Access to the Document Retrieval Service is restricted to entities that have a formal relationship with ARC, specifically ARC accredited agencies and participating carriers. This ensures that only those who have a legitimate business need and the proper credentials can view sensitive documents, protecting data and supporting operations like reconciliation and compliance.

This fits the scenario because accredited agencies and participating carriers are the groups that routinely handle ARC documents as part of their everyday workflows. The general public and travel bloggers don’t have the credentials or the business need to access these documents, and the option suggesting only ARC staff would imply a narrower internal use than what the service is designed for.