When a ticket shipment arrives at your agency, what must you provide to acknowledge the order?

• A. Provide UPS with a signature to acknowledge order.
• B. Notify the sender by email only.
• C. Place the shipment in inventory without confirmation.
• D. Return the shipment to the carrier.

Answer: (A)

Acknowledging a ticket shipment means obtaining the carrier’s signature on delivery. This signature provides verifiable proof that the order has arrived and was accepted by the agency, which is essential for tracking, reconciliation with what was ordered, and moving the tickets into inventory for use. Email notification alone does not confirm delivery to the carrier, and placing the shipment in inventory without first confirming receipt can hide discrepancies. Returning the shipment to the carrier would delay processing. Signing to acknowledge the order is the correct action because it formally records receipt and triggers proper processing.