What is a lose-it amount?

• A. The residual value of an exchange transaction that is not being returned to an ARC accredited agent's client and it is not being issued on a MCO for future use.
• B. The residual value of a new ticket.
• C. An agency service fee.
• D. The value of the old document.

Answer: (A)

Lose-it amount refers to the leftover value from an exchange that cannot be refunded to the client or issued as an MCO for future use. It’s the portion of the original ticket’s value that “loses” its usable purpose in the exchange process. For example, if a traveler has a $500 ticket and exchanges it for an itinerary costing $480, there’s a $20 balance. If that $20 isn’t refunded to the client and isn’t issued as an MCO for future travel, that $20 is the lose-it amount. This term isn’t about the residual value of a new ticket, an agency service fee, or the value of the old document; it specifically describes the non-recoverable residual from an exchange.