If an ARC accredited agent needs to void a ticket transaction after the void/modification window has passed, they must:

• A. Process the ticket transaction directly with the validating ARC participating carrier.
• B. Void the ticket through IAR regardless of the window.
• C. Create a new ticket to replace the voided one.
• D. Request a manual adjustment from ARC.

Answer: (A)

When a ticket’s void/modification window has closed, the ticket must be reversed in the airline’s own systems. The airline that issued the ticket—the validating ARC participating carrier—controls the actual void and the associated accounting with ARC. Since ARC’s post-window actions rely on the carrier to process the reversal, the agent should reach out to the carrier’s ticketing/refund desk to have the ticket voided. This ensures the refund and the ARC settlement reflect the change correctly. Other paths, like trying to void through IAR, issuing a new ticket to “replace” the voided one, or requesting a manual ARC adjustment, do not align with the proper carrier-led reversal process after the window has passed.