How can the Form of Payment be changed from cash to credit card for a ticket transaction that has already been reported to ARC and the ARC participating carrier?

• A. Email support
• B. Contact the ARC participating carrier on which the ticket transaction was validated
• C. Reissue the ticket
• D. Update in portal

Answer: (B)

When a ticket has already been reported to ARC and the validating carrier, the form of payment is tied to that transaction in the carrier’s and ARC’s settlement records. To switch from cash to credit card, the change must go through the carrier that validated the ticket because only the carrier can adjust the original payment record inside their systems and coordinate any updates with ARC. This preserves correct revenue reporting and prevents discrepancies in settlement.

Email support isn’t the designated channel for modifying a reported transaction, and reissuing the ticket would create a new record rather than changing the payment method on the existing one. Updating in the portal isn’t applicable after reporting, as the portal typically doesn’t allow post-report payment method changes.