An agent (Not a My ARC Primary Administrator) has forgotten their Password, what should they do?

• A. Reset your password
• B. Email the supervisor
• C. Create a new account
• D. Wait 24 hours

Answer: (A)

When a user forgets their password, the correct path is to use the built-in password reset process on the login page. This secure flow verifies your identity and lets you set a new password without creating a new account. It's designed for exactly this situation and is usually completed by clicking a “Forgot Password” link and following steps that send a reset notification to the registered email or phone.

Emailing a supervisor isn’t the proper method to regain access and can delay you from getting back in. Waiting 24 hours won’t help because the reset process is meant to be immediate. Creating a new account isn’t appropriate either—duplicate accounts can cause confusion and violate account management rules.