All of the following are included in ARC's credit card acceptance procedures except...

• A. A chart showing which cards are accepted by each participating carrier
• B. ARC participating carriers' acceptance of different credit cards
• C. An agent can choose what credit card brands to accept on behalf of the ARC participating carrier
• D. Verification of card brand compatibility with the carrier

Answer: (C)

ARC's credit card acceptance procedures are built to keep card brand support consistent and controlled by each participating carrier, with clear information on which brands are accepted and how to verify compatibility within the ARC system. A chart that shows which cards are accepted by each carrier helps everyone know the exact brand support for a given carrier. The procedures also capture the carrier’s acceptance of different card brands and include steps to verify that a given card brand is compatible with the carrier’s processing setup. What isn’t part of these procedures is allowing an agent to decide which card brands to accept on behalf of the carrier. Brand acceptance is defined by the carrier and enforced through ARC rules, while the agent’s role is to process transactions within those established brand parameters.